Frequently Asked Questions
How far in advance should I book my rentals?
Bookings are subject to product availability. Once you are firm on your event date, reserve your rental items. This will secure the products that you have chosen for your special event.
What do you require to book an order?
To confirm an order we require your contact information (Address, Phone/Email), Non-refundable deposit. The deposit is equal to 30% of your order total and is applied towards your final balance.
Do you offer package deals?
Yes, we do...We can also make packet deals.
We’ve had 20 people RSVP us at the last minute, can I add to my order?
Yes, as long as the items are available.
Do you deliver?
Yes, we do offer delivery. When you request a delivery you will be given either a morning (8am to 12pm) or an afternoon (1pm to 6pm) delivery window. Delivery rates will vary depending on delivery specifics. Please contact us for a quote.
How much is your delivery fee?
Delivery rates vary depending on delivery specifics. Please contact us for a quote.
If I spill wine on my tablecloth is there an extra cleaning charge?
Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has burn and/or staple holes, mildew, permanent stains, and any missing linen or laundry bags. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent.
How long do I get my rentals for?
The rental rate is based on a 24-hour rental. Should you need the items longer please contact us and ask about our multi-day rates.
I need my rentals for more than one day, how does that work?
Please contact us and we will quote you a multi-day rate for your items.
I did not use all my rental items, will I get a refund?
Rental items are charged for time out, not for use.